Refund & Return Policy – CepSia
Effective Date: 10-Jan-2026
This Refund & Return Policy outlines the conditions under which products purchased on CepSia may be returned or refunded. By placing an order on the CepSia platform, you agree to the terms stated below.
1. International Delivery Timeline
CepSia operates as a global ecommerce marketplace and fulfills orders through international shipping partners.
- Standard delivery timelines range between 7 to 15 days
- In some regions, delivery may take up to 30 days, depending on destination, customs procedures, and local logistics
Delivery timelines are estimates and may vary due to factors beyond platform control.
2. Return Window
Products may be returned within 2 days from the date of delivery, subject to the conditions outlined in this policy. Return requests submitted after this period may not be accepted.
3. Return Eligibility Conditions
To qualify for a return:
- The product must be unused, unworn, and in original condition
- The product must be returned in its original packaging, including all tags, labels, manuals, and accessories
- The return request must include valid order details or proof of purchase
Returns that do not meet these criteria may be declined.
4. Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged, or different from the description, please notify us within 48 hours of delivery with supporting images or videos.
Upon verification, a refund or replacement will be initiated in accordance with seller policies. In such cases, return shipping arrangements may be facilitated as applicable.
5. Non-Defective Returns (Change of Mind)
For international orders returned due to reasons such as change of mind, size preference, or personal choice:
- Return shipping costs are the responsibility of the buyer
- Original shipping charges, customs fees, or duties are non-refundable
This approach ensures fair allocation of international logistics costs associated with cross-border transactions.
6. Refund Processing Time
Once the returned product is received and inspected:
- Refunds are typically processed within 7 to 15 business days
- In some cases, refunds may take up to 30 days, depending on payment method, banking systems, and regional regulations
Refunds will be issued to the original payment method used at checkout.
7. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Products marked as non-returnable
- Items showing signs of use, wear, or damage not caused during delivery
- Products returned without original packaging or accessories
- Hygiene-sensitive or personal-use items, where applicable
8. Customs, Duties, and International Charges
For international returns, any customs duties, import taxes, or clearance charges incurred during return shipment are the responsibility of the buyer, unless the return is approved due to a verified defect or error.
9. Seller-Specific Policies
CepSia operates as a marketplace, and individual sellers may maintain additional return and refund conditions. Buyers are encouraged to review product listings and seller policies prior to placing an order.
10. Policy Updates
CepSia reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective once posted on the platform.
11. Contact Information
For return or refund assistance, please contact:
Email: support@cepsia.com
Business Name: CepSia
